KGI Life Insurance Leads the Industry with Three Friendly Services for New Residents

(中央社訊息服務20240507 10:23:31)

TAIPEI, TAIWAN - With over a million immigrants and their second-generation descendants born in Taiwan, KGI Life Insurance (formerly known as China Life Insurance) is leading the industry with three aspects: linguistic equity, financial literacy training for interpreters, and educational support for the second-generation immigrants. These services are designed to help them overcome challenges related to language barriers, financial literacy, and resource scarcity, and to start a decent life in Taiwan.

Given the complexity of financial products and the difficulty for non-Chinese speaking immigrants to access equal information and resources, KGI Life Insurance has partnered with the Taiwan New Residents Family Growth Association to become the first life insurance company in Taiwan to offer interpretation services in nine languages including Vietnamese, Malay, Thai, Indonesian, Burmese, Filipino, Japanese, Korean, and English.

Besides providing interpretation services, KGI Life Insurance has equipped services counters with translation machine. Meanwhile, KGI Life Insurance has produced multilingual animated videos on insurance knowledge, and documents reminding policyholders of their rights, enabling new residents to clearly understand essential policy terms.

To prevent new residents from falling into financial disadvantage or becoming targets of scam groups due to language and cultural barriers, KGI Life Insurance has created a financial anti-fraud course specifically for the aforementioned interpreters. The company has also launched the "Advanced Financial and Insurance Class" series of courses to strengthen the insurance knowledge of interpreters, improve the quality of translation, and assist those interested in deepening their involvement in the insurance industry.

According to statistics, children of new residents account for 7% of all students in Taiwan and are an indispensable force for Taiwan's future development. KGI Life Insurance continues to sponsor the association's "Diverse Tutoring Services for the second-generation" to provide Chinese teaching and tutoring, helping those children who are not familiar with Chinese to integrate and adapt to life in Taiwan as soon as possible.
Holding the belief of "Fairness, empathy, and treating customers as we would ourselves", KGI Life Insurance will continue to join hands with social welfare organizations to promote diversity and inclusion, gradually implement the United Nations Sustainable Development Goal of "Reducing Inequality", and strive to become the most recommended and trusted insurance company.

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About KGI Life Insurance

KGI Life Insurance is one of the leading life insurance providers in Taiwan, dedicated to providing enduring value to its policyholders and the community. Through strategic partnerships and innovative initiatives, KGI Life Insurance aims to make a positive impact on society.
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